Table of Contents
1. Introduction
Welcome to CareTechMobile ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
This Privacy Policy applies to all information collected through our website (caretechmobile.com), our services, and any related services, sales, marketing, or events (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.
Quick Summary
We collect minimal data necessary to provide our services. We never sell your personal information to third parties, and we use industry-standard security measures to protect your data.
2. Information We Collect
We collect information in different ways, including when you provide it directly and when it's collected automatically through our Services.
2.1 Information You Provide
- Contact Information: Name, email address, phone number, and postal address when you fill out forms or contact us.
- Account Information: Username, password, and profile details when you create an account.
- Service Information: Device details, repair history, and service preferences when you request repairs.
- Payment Information: Billing address and payment method details (processed securely by our payment partners).
- Communication Data: Messages, feedback, and correspondence you send to us.
2.2 Information Collected Automatically
| Data Type | Description | Purpose |
|---|---|---|
| Device Information | Browser type, operating system, device type | Website optimization |
| IP Address | Your internet protocol address | Security & analytics |
| Usage Data | Pages visited, time spent, click patterns | Service improvement |
| Location Data | Approximate location based on IP | Regional services |
| Cookies | Small data files stored on your device | Personalization |
3. How We Use Your Information
We use the information we collect for various purposes, all aimed at providing and improving our services to you:
- Provide Services: To deliver the device repair, automation, and digital services you request.
- Process Transactions: To handle payments, bookings, and send transaction confirmations.
- Customer Support: To respond to your inquiries, comments, and provide technical assistance.
- Communication: To send service updates, booking confirmations, and important notices.
- Marketing: To send promotional content about our services (with your consent).
- Personalization: To customize your experience and show relevant content and recommendations.
- Analytics: To understand how users interact with our website and improve our services.
- Security: To detect, prevent, and address fraud, security breaches, and technical issues.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Marketing Communications
We will only send you marketing emails if you have opted in. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
4. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:
- Service Providers: With trusted partners who help us operate our business (payment processors, email services, hosting providers) under strict confidentiality agreements.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of the business.
- Legal Requirements: When required by law, court order, or governmental authority.
- Protection of Rights: To protect the rights, property, or safety of CareTechMobile, our users, or others.
- With Your Consent: For any other purpose disclosed by us when you provide the information.
Our Service Partners
We work with reputable service providers including Razorpay (payments), Google Analytics (analytics), WhatsApp Business (communication), and cloud hosting providers. All partners are bound by strict data protection agreements.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your browsing activity on our website. Here are the types of cookies we use:
Managing Cookies: You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling cookies may affect the functionality of our website.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- SSL Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
- Secure Servers: Our data is stored on secure servers with restricted access and regular security audits.
- Access Controls: Only authorized personnel with a legitimate need have access to personal data.
- Payment Security: Payment information is processed through PCI-DSS compliant payment gateways.
- Regular Monitoring: We continuously monitor our systems for vulnerabilities and security threats.
- Data Backup: Regular backups ensure data can be recovered in case of technical issues.
Important Notice
While we implement strong security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we strive to protect your data to the best of our ability.
7. Your Privacy Rights
You have certain rights regarding your personal information. Here are the rights you can exercise:
Right to Access
You can request a copy of the personal data we hold about you at any time.
Right to Rectification
You can request correction of any inaccurate or incomplete personal information.
Right to Erasure
You can request deletion of your personal data under certain circumstances.
Right to Restriction
You can request that we limit the processing of your personal information.
Right to Portability
You can request your data in a portable, machine-readable format.
Right to Object
You can object to processing of your data for marketing or other purposes.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.
8. Children's Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information from our servers promptly.
9. Third-Party Links
Our website may contain links to third-party websites, products, or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. This Privacy Policy applies only to information collected through our website and services.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email or prominent notice on our website for significant changes
- Obtain your consent if required by applicable law
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes indicates your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, your personal data, or would like to exercise your privacy rights, please contact us:
Privacy Contact Information
Our dedicated privacy team is here to help you with any privacy-related concerns.